For reference, we were traveling as a family of 2 adults, a 5.5 year old and a 1.5 year old, and we usually took our stroller everywhere we went. These things will impact your experience and expectations. if you're in the El Beso section) or you selected the Privilege service when booking your stay. Note: This review may not be helpful if you're travelling without kids (esp. It’s not the pristine azure blue you’re imagining. BEACH- not the nicest but they’ve taken steps to do their best. It feels tropical and the vibes are right. RESORT- overall the property is gorgeous, very lush and well manicured. The sports bar feels like a school gymnasium with a small bar in the middle and it doubles as the disco at night, again feels like a high school dance- very uninspired. Bowling is fun but you usually only get to play one game as it’s so busy. At night there is usually some kind of live music or activity at the main square but there is only enough seating for 5% of the hotel guests. ENTERTAINMENT- the staff are lovely but if you don’t like volleyball or water polo you might be bored. TIPPING - like most places in world the greased wheel spins the best. It’s the biggest reason I’d go back to this property. The resort has done an excellent job in instilling culture and values in their staff that reflect kind and caring service. SERVICE- all staff are absolutely amazing. The casino charges for drinks for some reason, and even if you’re playing you have to pay for brand names such as Smirnoff. BAR- Unless you are a “privilege” level guest be prepared to drink off-label mystery booze that tastes terrible- with a few exceptions but it’s up to you to figure out what brand names they will give you and if you forget to ask for a brand by name you will get the well-booze. Be prepared to wait outside in the evenings for 45-60 min for a table to open up.

There is a website app for use on the resort that opens at 8:30am every morning and by 8:31 all tables are gone. Restaurant reservations are very very hard to book.

The waiter always had to go chase one down for us felt embarrassed to only find a tiny teaspoon. The buffet is superb but no salt & pepper to be seen anywhere and no spoons to eat cereal with. FOOD- Excellent quality and variety in most restaurants. Loved that they replaced several bottles of water every day. Really impressed with the thought and design. ROOMS- Spacious and well appointed with modern furnishings.

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